Profile
- Name: Aiserich Natalie Engblom
- Phone: 0700 5939 74
- City: Bara / Malmö
- Age: 36
- Email: aisi@aisi.se
Hi! Aisi here, a developer with an eye for code, systems, and user-friendly solutions, backed by a background in customer service.
I recently earned a Diploma in Frontend Development and independently achieved ServiceNow (CSA) certification to deepen my technical knowledge. I enjoy understanding how things work on a deeper level and finding solutions that make them more efficient. With several years of experience in customer service, I have learned that systems should be logical and easy to use. I thrive on testing, building, and optimizing to make things run more smoothly. Now, I’m ready to take the next step and continue growing.
Skills
Nice seeing you here!
Below you will find a selection of my CV, if you would like it in PDF format you can download it here.
Profile
Aiserich Natalie Engblom
- Bara, Svedala
- +46700 5939 74
- aisi@aisi.se
Education
Web Developer specializing in e-commerce
2023 January - 2025 January
Grit Academy YH Education, Malmö, SE
Courses: Agile project management - Payment solutions and third-party systems - Database management - Design & UX - Digital marketing - E-commerce platforms - Entrepreneurship and consulting - Frontend JavaScript 1 - Frontend JavaScript 2 - HTML & CSS - LIA 1 - LIA 2 - Thesis.
Bachelor's Degree, Health & Rehabilitation in the Workplace
2016 - 2019
Mid Sweden University, Sundsvall, SE
The program focuses on rehabilitation and health science, integrating knowledge from psychology, sociology, public health science, and law, and combines lectures, seminars, self-study, and group work.
Independent Courses Lund University
2013 - 2014
Lund University, Lund, SE
Studied independent courses at Lund University, Courses: Advanced English / Media & Literature / x
Cabin Crew Training
2010 - 2011
Ryan Air, Stansted, UK
The training at Ryanair's base in Stansted focuses on developing expertise in customer service, safety, and emergency procedures. The training was a requirement to perform the role of flight attendant/cabin crew on board Ryanair flights with a strong focus on practical application.
Professional Experience
IT Intern
August 2024 - January 2025
Arbetsförmedlingen, Sweden
- Deepened my knowledge of the ServiceNow platform through self-study and hands-on training
- Participated in internal meetings where ServiceNow configurations, workflows, and functionalities were presented
- Had access to a personal ServiceNow instance to practice navigation, administration, and configuration
- Explored system capabilities and learned how to manage various ITSM modules and functions
- Worked in an agile environment, gaining insight into SCRUM methodology, sprint planning, and daily stand-ups
- Observed and followed IT specialists to understand how the platform is utilized in a large organization
Facility Manager
2019 - 2021
Performance Gym, Rydebäck, SE
- Responsible for daily maintenance and ensuring the functionality and safety of gym equipment
- Developed and managed staff scheduling, including training and work rotation
- Coordinated installation and updating of new training machines and equipment
- Worked closely with gym management to plan and implement budgets for equipment acquisition and facility improvements
Retail Assistant / Assistant Store Manager
2016 - 2017
Ralph Lauren (Kids), Copenhagen, DK
- Salesperson responsible for Ralph Lauren (Kids) children's department.
- Assisted with scheduling and staffing for other personnel.
- Partially responsible for the store (Ralph Lauren Kids).
Retail Assistant
2013 - 2016
Hollister Co., Malmö, SE
- Worked as a retail assistant alongside my university studies.
- Classic job duties such as helping customers, working the cash register, and managing the store.
Other Jobs
2010 - 2015
Stansted, UK - Oslo, NO - Helgingborg, SE
- Cabin Crew - Ryan Air - 2010 - 2011
- Retail Assistant - Esprit - 2012 - 2013
- Support Agent - Expedia Group - 2014 - 2015